Yannick Martin

SunGard Financial Systems provides mission-critical software and IT services to institutions in the financial services industry.
• Help and assist the effectiveness, delivery and peneration of the Sales effort through providing general product/business presentations and demonstrations (functional, technical and operational), answering RFPs, attending exhibitions, industry seminars...
• Install and train new users
• Interface with the Sales team in order to assist in providing pro-active account management to maximize income opportunities from existing customers plus to ensure customers are kept up-to-date with latest product innovations and new services.
• Feedback to the Sales effort in an organized manner information and customer comments relating to Sales and Marketing approach.
• Regularly interface with the Sales function to present new product functions (release by release) and new business services and work together to identify business benefits.
• Ensure that all clients and prospective clients are treated professionally at all times.

• Responsible for the relationship with Australia/New-Zealand accounts
• Coordinate and manage the deployment of new products (GL Rubyx, openTactics, …)
• Responsible for the installation, maintenance and audit of the clients’ production servers
• Provide first level of support either functional or technical
• Develop a strong relationship with clients in order to anticipate their needs and understand their issues by a good knowledge of their overall business and a comprehension of their expectations
• Formalize the clients’ enhancement requests by providing a first analysis and help prioritize them with the development
• Liaise with the local development teams as well as with the French parent company to solve reported issues in the best possible time
• Become a technical expert on front-end and back-end proprietary solutions, such as trading front-ends, order servers and market data gateways, algorithms components, as well as the industry standard protocols and technologies such as FIX messaging.
o “GL API Specialist” certified
o “GL OMS Specialist” certified
o “FIX Specialist” certified
• Integrate the Operations methods to be able to maintain and provide support on SunGard’s components and the SGN network (proprietary worldwide network).
o “OPERATIONS Specialist” certified

Amadeus is a leading provider of IT solutions to tourism and travel industry. EMD (Electronic Miscellaneous Document) is the equivalent of Electronic Ticket for chargeable services
• Business analyst responsible for business requirement analysis, project coordination, specifications, test plan definition, non-regression scripts and Marketing and customer support
• Creation of a new tool/methodology for specifying Amadeus product - XML specifications - in order to streamline the specification/testing process and guarantee an appropriate level of details for all audiences (marketing, management, development) by using XML Object-oriented specifications that integrate with other internal tools instead of plain text.
• Level-3 technical assistance for Electronic Ticketing related issues

Business analyst and technical assistance on a project providing geolocalisation and driving information from trucks to carrier companies (on-board communication system)
• Level-3 helpdesk
• Product Definition responsible for diagnostic tools

Vertical Rider is an association that aims to promote the development of Streetboarding (urban sport derived from skateboarding and snowboarding)
• Creation and edition of “Streetboard Mag” of the first paper magazine entirely dedicated to this sport. 4 issues sold worldwide, French and English edition. www.streetboardmag.com
• Organisation of major events such as Lyon Streetboard or the World Championship in 2005.
• Exclusive distributor of “Dimension” and “Highland Streetboards” in France. B2B to major shops like Hawaii Surf and retail via online shop. www.verticalrider.fr